Return/exchange policy

Kicks and Kindness

Return/Exchange Policy

Policy will last 14 days. If 14 days have gone by since you have received your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return the item must be UNUSED AND IN THE CONDITION THAT YOU RECEIVED IT. Items cannot be exchanged or returned once they have been worn or washed. Sale and Mystery Items CANNOT BE REFUNDED or EXCHANGED.

Returning (If applicable)

  • Please refer to the Return Policy information above to make sure your return meets all the criteria. If any returns do not meet these requirements, you will be contacted, and the items will be returned to you. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse or damage.
  • Complete the return form that is included in your order and include it inside the package with the item(s) you are returning.
  • Please return the item(s) via shipping carrier of your choice. RETURN SHIPPING IS SOLELY THE CUSTOMERS RESPONSIBILITY UNLESS OTHERWISE STATED. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
  • Once your package is received, please allow our Returns up to 7-10 business days for processing. When your return is processed, you will receive an email notification.
  • We will no longer be accepting messages via social media about returns or exchanges. As a small business, we understand the urge to have items right away or fixed immediately, and to do so, contact us via our website.

Please address your returns to:

Kicks and Kindness
PO Box 31
Oakfield, NY 14125


Due to high-volume of orders we receive, we do not have an exchange process. We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we suggest placing an order for the item/size you would like and send the previous back for a full refund.


If you receive a defective product, pleas contact us within 2 business days so we can correct the issue.

Please note:

All items marked down and/or included in sales/discounts 30% or more are non-refundable, non-returnable and FINAL SALE.

Kicks and Kindness Box Club:
THESE ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES. If you would like to cancel a subscription it is free, but you will have to email us at with the request to cancel, and provide information giving a brief detail why. This will help us in the future with our subscription boxes. Please allow 7-10 business days for processing, and once completed you will be notified with an email from our team.

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