Shipping & Refund Policy
SHIPPING POLICY - TERMS & CONDITIONS
When making a purchase with Kicks and Kindness you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our refund/return policy.
**Shipping - Processing time is approximately between 15-20 Business Days for your item(s) to be shipped. Some items may take longer to ship due to supplier delays. We are continuously working hard to ship items faster.
Customer Service is our top priority. Please feel free to send us an email with ANY and ALL questions at: email@example.com.
**Some restrictions do apply, please read below for additional details**
Processing time is approximately between 15-20 Business Days for your item(s) to be shipped. (When ordering items that need to be bleached, we are dependent on the weather. Rainy or humid weather can delay production times slightly.)
*Check and double check your address. If package is sent back it'll be at buyer expense to re-ship. If package is delivered to wrong house, it is buyers responsibility to track down package.
Lost/ Stolen Packages: Fusion Forever is not responsible for lost or stolen packages. Once package is marked "delivered" and is deemed lost by you, a claim needs to be filed with the post office. If you live in an apartment building please check with your management office. Check with your neighbor if you have not received your package. If damaged after delivered, buyer is responsible. For other issues please contact your local post office.
MODIFICATION TO PRICES & ERRORS
- Prices of our products are subject to change, prices may change without any notification.
- At times we may have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors.
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged.
- Custom items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Due to high-volume of orders we receive, we do not have an exchange process. We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we suggest placing an order for the item/size you would like and send the previous back for a full refund.
If you receive a defective product, pleas contact us within 14 business days so we can correct the issue.
- Winners are required to be following Kicks and Kindness on ALL social media platforms unless otherwise stated.
- Winners must be in contact with Kicks and Kindness with in 72 hours of being announced or the winning is considered voided.
- Giveaway earnings must be used in one single transaction, multiple transactions may result in void of winnings.
- Giveaway winnings may not be combined with other discounts/promos
We appreciate your business and thank you for shopping at Fusion Forever!
Still have questions? Feel free to send us an email at firstname.lastname@example.org or click on the blue circle on the bottom left of our website.